FAQ

Our customers can find a selection of elastic ball bungee ties available on our website under the category accessories. The use of fixed, rigid ties such as rope, zip ties and wire are strongly discouraged as they can cause excessive strain on the grommets. Without elasticity, the grommets and tarp fabric will tear.

Unfortunately, no. All canopy sets and canopy parts such as fittings are final sale and non-returnable.

Using rope or wire to tie a tarp down can cause the grommets to tear from the material. We suggest using something with elasticity like that of our ball bungee ties or hook bungees. The elastic material allows the fabric to move naturally with the wind and distributes the stress evenly down the edge of the tarp. This will not only reduce tearing but will also help with the longevity of the material.

The basic structure of all canopy frames is the same. There are many different references for a canopy including the ones mentioned above. They are all basically the same and just may include some additional components. For example, A canopy usually comes complete with the frame, connectors, ties and tarp cover for the roof. A portable garage will also include all of the same elements as the canopy but will come with additional panels for the sides, front and back. This allows you to completely enclose the structure for winter storage. You can always contact us directly with any and all product questions.

Although all of our tarps with the exception of the blue utility tarps are considered heavy-duty, the silver tarp is the best color for total sun block. Comprised exactly the same way as all the other heavy-duty poly tarps, the silver tarp has an added feature for eliminating sun penetration. Each silver tarp has what is called a black scrim layer placed between the laminated sheets of plastic. This scrim layer prevents any light from penetrating the fabric. All of the other heavy-duty poly tarps allow the natural sunlight to come through the fabric while still providing 95% UV protection.

This is a very great question. It is very important that all product descriptions are read carefully before making a final purchase. The tarp covers sold in our canopy replacement section are larger than the listed frame size to accommodate for the rise in peak. For example, the 10 x 20 frame replacement cover will come in a package that reads 12 x 20 on the package. Most canopy frames sold in major retail stores are of the high peak variety. This high angled roof must have more fabric to accommodate the pitch. However, not all manufacturers frames are the same. Obtaining a good measurement is the sure way to be certain the correct item is ordered. The three most important measurements are the width from inside leg to inside leg, the height from ground to center peak and the length of one side of the roof rafter. You can also measure the peak from one corner fitting, up and over the peak to the other corner fitting. This will tell you how much fabric is needed to cover the peak. Most canopy replacement tarps will have a measuring diagram to assist you in your decision. For further questions you can call us at (813) 442-7042.

Yes, we have made every possible effort to be certain that your shopping experience is safe and secure. In addition to our stores being hosted by the trusted name of Yahoo!, we also use Secure Sockets Layer (SSL) with 128-bit encryption. SSL offers the highest level of encryption supported by commercial web browsers and follows the standards established by credit card leaders such as Visa and MasterCard.

We accept all major payment types including Visa, MasterCard, Discover and American Express. We also accept money orders and company checks.